FAQ

How long does order processing take?

Please allow 1–2 business days for order processing before your order ships. This is separate from shipping transit time.

What does "usually ships in 3–7 business days" mean?

Most DaniRolls parts are supplied through our manufacturer and distributor partners rather than held on our own shelf, so "usually ships in 3–7 business days" reflects the typical time it takes to get your item moving after processing. Exact timing can vary by part and supplier.

What shipping carriers do you use?

Domestic orders within the United States ship via FedEx. International orders ship via USPS or DHL. Shipping rates are calculated at checkout based on your order and destination — we don't hard-code shipping prices.

Do you ship outside the United States?

Yes, to Canada and Mexico. We don't currently offer international checkout outside of those two countries.

Do batteries ship the same way as other parts?

Batteries can require additional freight confirmation after you place an order. If a battery you've ordered needs freight confirmation, we'll follow up with you before it ships.

What is your return policy?

Most returns are reviewed case by case — contact us and let us know what's going on, and we'll help you sort it out. Batteries are non-returnable. We don't currently have a formal, published returns window, so the best first step is always to reach out.

Why does an item say "Contact us for pricing"?

Some parts don't have a set price shown yet. Send us a note through the contact page with the item you're interested in, and we'll follow up with current pricing.

How do I know if a part fits my chair?

Wheelchair parts vary a lot by make, model, and configuration, so we don't claim a universal fit or a verified fitment database. Many product pages include a fitment-help link, and you can always ask us directly — send along your chair's make and model and we'll do our best to help.

How do I search for a specific part number?

Our search understands series and part-number codes, not just plain-language descriptions — try entering something like "RLK-PWPQ14" or "LS24" directly into the search bar to jump straight to a matching part.